To secure your travel arrangements with Motai Voyage, you must provide all necessary information and complete the booking process as instructed. Upon confirmation of your reservation, you will receive all relevant travel documents, including tickets, itineraries, and vouchers. It is your responsibility to review these documents carefully and notify the Company immediately if there are any discrepancies.
Full payment is required at the time of booking to secure your travel arrangements with Motai Voyage. All payments must be made using the accepted payment methods as specified by the Company. Failure to make payment within the stipulated time frame may result in the cancellation of your reservation without prior notice. Please verify your payment details and contact the Company immediately if you encounter any issues or have any questions.
All prices quoted by Motai Voyage are subject to change without notice. Prices are based on the current rates at the time of booking and include all applicable taxes and fees unless otherwise stated. The Company reserves the right to adjust prices in the event of changes in currency exchange rates, fuel surcharges, or other factors beyond its control. Any price adjustments will be communicated to you promptly.
It is your responsibility to ensure you arrive at the airport or other departure point with ample time to complete check-in, security, and boarding procedures. Motai Voyage is not liable for any missed flights or other travel connections due to late arrival. Please verify your travel times and plan accordingly. Additionally, flight schedules and other travel timings are subject to change; it is recommended to check for updates regularly.
Your travel tickets and any associated stopovers are subject to the terms and conditions of the airline or transportation provider. Motai Voyage is not responsible for any changes, cancellations, or delays imposed by these providers. It is important to review your tickets and confirm all details prior to travel. For any stopovers, ensure you have adequate time to make your connections and comply with any visa or entry requirements.
Motai Voyage collaborates with various trade partners to provide comprehensive travel services. While we strive to ensure the highest quality of service, we are not responsible for the actions, errors, or omissions of these partners. It is important to review the terms and conditions of our trade partners, as their policies may differ from ours.
For group trips organized by Motai Voyage, the terms and conditions may differ slightly from individual bookings. It’s important to review the specific terms for your group trip, which will be provided at the time of booking. Group trips may require a minimum number of participants, and prices may vary based on the final group size. In the event that the minimum number of participants is not met, we reserve the right to cancel the trip and provide a full refund. Please note that in the case of cancellations, full refunds may not be possible if we have already paid airlines, hotels, or tour operators, as cancellation fees may apply.
Motai Voyage reserves the right to make changes to your itinerary or travel arrangements when necessary. These changes may include alterations to flight schedules, accommodation, or other services. We will notify you as soon as possible and provide suitable alternatives. If the changes are substantial, you will have the option to accept the new arrangements or cancel your booking with a full refund.
If you need to cancel your booking, please inform us as soon as possible. Cancellations must be submitted in writing and will be effective from the date we receive your notice. Be aware that cancellation fees may apply. If payments have already been made to airlines, hotels, or tour operators on your behalf, full refunds may not be possible due to their cancellation policies. We will strive to minimize any charges, but some costs may be non-refundable.
All cancellations or no-shows are subject to penalties imposed by the supplier and according to the supplier’s terms and conditions. If you require a copy of these terms, the Company will provide the information as received.
By making the booking, you hereby accept and acknowledge liability for all cancellation fees imposed by the Company and the supplier.
You are required to immediately contact your Travel Consultant if you wish to cancel your booking. You will be liable to pay the following cancellation charges, which may change from time to time:
Tour operator cancellation charges will apply and are normally calculated on a sliding scale, displayed below.
| DAYS BEFORE DEPARTURE | CANCELLATION CHARGES |
|———————–|———————-|
| 30 – 45 DAYS | 40% of the total cost of the package |
| 15 – 30 DAYS | 50% of the total cost of the package |
| 7 – 15 DAYS | 60% of the total cost of the package |
| 0 – 7 DAYS | 100% of the total cost of the package |
In the event that the cancellation is due to a force majeure event, illness, or death, you are required to provide documentary evidence to support that event. Upon receipt of your documentary evidence, we may make a special cancellation request from our suppliers.
Note that we do not guarantee that any supplier will accept your documentary evidence or accede to your cancellation request. Our suppliers have the right to decline and charge their fees if they are not satisfied with the documents provided.
Refunds for airline tickets and hotel stays depend on the rules of the respective airline and hotel. We’ll help you with your refund request, but remember, we have to follow their policies.
– Refunds for airline tickets might take up to 12 weeks to process.
– Some airline tickets might be non-refundable or have a cancellation fee.
– If an airline cancels your flight, you could get a full refund or rebooking options based on their policy.
– Hotel booking refunds follow the hotel’s cancellation policy.
– Refunds might not be available for last-minute cancellations or no-shows.
– If the hotel can’t provide the booked room, you might get a refund or an alternative arrangement.
We’ll do our best to speed up your refund process, but we can’t guarantee the time frame or the amount, as these are decided by the airline and hotel policies.
We take customer satisfaction seriously. If you have any complaints regarding our services, please follow these steps:
Your feedback is invaluable in helping us improve our services. Thank you for bringing any concerns to our attention.
It is the traveler’s responsibility to ensure they have valid passports, visas, and travel insurance for their trip. Here’s what you need to know:
Once the customer’s visa application has been submitted and paid for, changes to the agreed travel package may not be allowed. In the event that the customer insists on cancellation or changes thereafter, the customer understands that such cancellation or change may result in loss of the entire deposit made and no refund will apply.
Where the requested changes apply to a group package, the customer may lose the group package privileges such as reduced rates for hotel, air fares, etc., and will be required to pay more before traveling with the new itinerary. For clarity, no refunds of the deposit shall be allowed at this stage and deposits paid will be forfeited except to the extent of any refund that the supplier may allow. Customers are therefore advised to make their changes before their visa is submitted on their behalf.
Failure to comply with these requirements may result in denied boarding or entry into your destination country. Motai Voyage is not responsible for any issues arising from non-compliance.
Motai Voyage shall not be liable for any failure to perform its obligations where such failure is as a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane, or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout, interruption or failure of electricity or telephone service, and any other unforeseen event beyond the control of the Company.
In the event of any of the above occurrences, the Company shall be entitled to cancel any booking or contract made with the customer and shall refund any deposits or payments made, less any reasonable expenses incurred by the Company.
Motai Voyage reserves the right to modify or amend these terms and conditions at any time without prior notice. Any modifications will be effective immediately upon posting on our website or other forms of communication. It is the responsibility of the customer to review these terms and conditions regularly to ensure they are aware of any changes.
By continuing to use our services after any modifications, the customer agrees to be bound by the updated terms and conditions. If the customer does not agree to the modified terms, they must discontinue use of our services immediately.
If any provision of these terms and conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed to be modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the provision shall be severed from these terms and conditions, and the remaining provisions shall continue in full force and effect.
These terms and conditions shall be governed by and construed in accordance with the laws of Nigeria. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Nigeria.
In the event of any dispute, claim, question, or disagreement arising from or relating to these terms and conditions or the breach thereof, the parties shall use their best efforts to settle the dispute, claim, question, or disagreement. To this end, they shall consult and negotiate with each other in good faith and, recognizing their mutual interests, attempt to reach a just and equitable solution satisfactory to both parties.
If there’s a disagreement, both parties will try to resolve it through good faith negotiations. If they can’t resolve it within 30 days, the dispute will be settled by arbitration under [Arbitration Organization] rules. The arbitration shall be held in Lagos, Nigeria, and conducted in the English language. It will follow the Arbitration and Conciliation Act of Nigeria and the rules made pursuant thereto. The decision of the Arbitrator shall be final and binding on the parties, and they agree to be bound by it.
By paying the initial deposit for this package, you confirm that you have read, understood, and agreed to these terms and conditions which will be binding on both parties.
Motai voyage! Thank you for choosing us.
