Cancellation Policy

Motai Voyage Cancellation Policy

1. Cancellation Window:

  • Standard Bookings: Cancellations made 30 days or more before the departure date will receive a full refund.
  • Last-Minute Bookings: Cancellations made between 29 to 15 days before the departure date will incur a 25% cancellation fee.
  • Short Notice Bookings: Cancellations made within 14 days of the departure date will incur a 50% cancellation fee.
  • Non-Refundable Bookings: Certain promotional or discounted bookings are non-refundable and will be clearly marked at the time of booking.

2. Refund Process:

  • Refunds will be processed within 7-10 business days to the original method of payment.
  • Any applicable cancellation fees will be deducted from the refund amount.

3. Modification Policy:

Changes to bookings can be made up to 15 days before the departure date. Please note that modifications will incur a fee.

4. Force Majeure:

In the event of unforeseen circumstances such as natural disasters, political instability, or other events beyond our control, Motai Voyage reserves the right to offer alternative arrangements or full refunds.

5. Contact Information:

For cancellations or modifications, please contact our customer support team at support@motaivoyage.com or call us at +234 807 572 7361

6. Special Conditions:

Group bookings, custom itineraries, and special events may have unique cancellation policies, which will be communicated at the time of booking.

The cancellation window aligns with the refund policy to ensure a clear understanding for travelers. For instance, if a booking falls under a non-refundable category, cancellations made within the specified window will not yield any refund. Conversely, bookings eligible for a full refund will have a more flexible cancellation window, allowing travelers to adjust their plans without financial loss. This approach creates a comprehensive framework that supports both the company and the customers effectively.

This policy ensures clarity and fairness for everyone involved, creating a seamless experience for all travelers.